refund policy

Last updated 14 November 2026

Not right? You can send it back. Here's how it works.

14 days to change your mind

If you live in the EU (or anywhere we ship), you can cancel your purchase within 14 days of receiving it, without giving a reason. This applies to every item we sell, including the made-to-order Dice Cap.

How to return

• Tell us. Email support@gspot.world with your order number and which items you're returning, within 14 days of receiving them. You can also use the form below, but you don't have to.
• Send it back. Ship the items within 14 days of telling us, to the return address we send you. Items should be unworn, unwashed and with tags, apart from trying them on as you would in a shop.
• Get your money back. We refund you within 14 days of receiving your cancellation, to the same payment method you used (PayPal or card). We may wait until the items arrive back or you send proof of shipping, whichever comes first.

What we refund

The price of the items and the original standard shipping cost. You pay the cost of sending items back. If an item comes back worn, washed or damaged beyond normal trying on, we may reduce the refund by the lost value.

Wrong size

We don't do direct exchanges. Return the item as above and place a new order for the size you need. Not sure about your size? Use the fit check on each product page before you buy.

Faulty or wrong items

If something arrives faulty, damaged or not as described, email us within 14 days with photos. We'll replace it or refund you in full, and you won't pay any return shipping. You're also covered by the EU two-year legal guarantee for goods that aren't as described (see our terms).

Cancellation form

Copy, fill in and email this to us if you like. Using it is optional.

To: GSPOT, support@gspot.world

I hereby give notice that I withdraw from my contract of sale of the following goods:
Order number:
Item(s):
Ordered on / received on:
Name:
Address:
Date: